Five9 System Administrator- IT
Location: Dallas, TX, United States
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Description
Job Summary:
DaBella is looking for a motivated Five9 Administrator to support and enhance our contact center operations. In this hands-on role, you’ll work with the Five9 platform to maintain IVRs, queues, SMS/chat, and assist with reporting, troubleshooting, and user support. This is a great opportunity to grow your technical skills and make a direct impact on team performance.
Position Type: In person/On-Site
Schedule: Monday – Friday, 2:30 PM – 9:30 PM, with rotating weekends
Compensation: $80k-$90k Salary
Key Responsibilities:
- Assist with IVR, queue, SMS, and chat configurations in Five9
- Support call routing, agent skills, and campaign setup
- Help provision phone numbers and messaging flows
- Generate reports on performance metrics
- Troubleshoot and resolve user issues per SLAs
- Collaborate with teams to improve system usability
- Document processes and create user guides
- Begin learning Salesforce system integrations
Requirements:
- 6 months–2 years experience in a call center environment
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office
- High school diploma required; Bachelor’s preferred
- IT support experience a plus
- Occasional travel (up to 10%)
Benefits: Employees and their families are eligible to enroll in:
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work/family/life balance
- Pet Insurance for your furry family member
- 401k plan
Additional Insurance Programs including:
- UHC Rewards
- Rally Health
- One Pass Select (gym membership subscription)
Additional Perks:
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
- 80 hours of Paid Time Off annually with incremental increases
- 6 paid holidays during a calendar year effective day one of employment
For more information, please visit DaBella.us
#INDCORPORATE
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