Senior People Operations Manager

Description

• Ability to build influence with team members and drive them to get the result needed. 
• Lead, mentor, and develop a team of HR professionals who demonstrate exemplary teamwork abilities while being comfortable with a high degree of autonomy.  
• Work closely with HR Generalists & Business Partners to ensure appropriate escalation and awareness of complex or high-risk people issues within the business. 
• Provide advisory support to managers to help them optimally deliver feedback, have development conversations, and manage overall performance. 
• Develop and execute HR operational strategies to streamline and improve processes throughout the employee lifecycle. 
• Be an active member and/or lead People Team projects independently or in a team as part of your growth and development 
• Manage the delivery and coordination of annual activities such as performance reviews, promotions, and salary review processes as well as conduct exit interviews and coordinate the overall exit process with HR team 
• Lead the design, implementation, and documentation of HR initiatives and projects, ensuring they align with organizational goals and promote operational efficiency. 
• Oversee HR projects from initiation to completion, ensuring they are delivered on time and with active stakeholder involvement. 
• Develop detailed project plans, document procedures, allocate resources, manage budgets, and provide regular updates to stakeholders. 
• Identify and implement scalable, cost-effective solutions to boost the efficiency of the People Team, focusing on building infrastructure and increasing automation. 
• Define and administer People Team service delivery by refining processes for quick, accurate, and compassionate responses to employee inquiries. Use metrics and feedback to drive ongoing improvements in service effectiveness. 
• Optimize HR technologies and HRIS platforms and systems to streamline operations and enhance overall efficiency in people-related processes. 
• Collaborate with cross-functional teams, including Talent Acquisition, Marketing, Sales, Finance, and IT, to ensure programs are aligned with business needs. 
• Examine and enhance our employee’s onboarding journey to ensure the best possible experience. 
• Ensures compliance with the administration of all federal, state, and local employment and benefits laws and regulations. 

• Bachelors Degree or HR certificate and related equivalent experience 
• 6+ years of experience in People Operations/HR Operations, with deep expertise in employee relations and HRIS, and a proven track record of scaling and optimizing HR processes and programs. 
• 3+ year experience leading a people team or direct experience in leadership 
• You have deep understanding of people operations lifecycles including compliance, processes , analytics and tools. 
• You have a strong understanding of HR policies, processes, and various legal requirements to ensure compliance and operational excellence.  
• You have a passion for workflows, efficiency, and consistency, paired with a meticulous attention to detail and the ability to manage multiple complex projects simultaneously. 
• You have demonstrated the ability to align company needs with HR best practices, while crafting frameworks that are tailored to the company’s unique culture and growth trajectory. 
• You use discretion and sound judgment in handling sensitive information and making decisions that affect both individuals and the organization. 
• You have an understanding through experience of both building from the ground up and strategically scaling operations as the company grows. 
• You have a proactive problem-solving mindset, anticipating challenges and addressing potential risks before they escalate. 
• You take a data-driven approach to decision-making, using both employee feedback and metrics to inform People initiatives and measure their impact. 
• You have proven experience in building cross-functional partnerships and influencing stakeholders at all levels of the organization to drive alignment and results 
• You have excellent communication skills; spoken and written. 
• You consider yourself an advanced user of MS Excel and are comfortable manipulating data.  
• You are comfortable with ambiguity and change in a fast-paced environment. 
• You have demonstrated ability to influence and build relationships at all levels of the organization and possess a non-hierarchical mentality,  

• United HealthCare Nation Wide Medical
•  Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability 
• Accident protection 
• Employee assistance program - access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan
• Additional Insurance Programs including:
• UHC Rewards
• Rally Health
• One Pass Select (gym membership subscription)

• VPTO (Volunteer paid time off) year-round incentives to give back to your local community 
• Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences 
• Relocation opportunities to other branches across the nation

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment